Custom and personalized products cannot usually be returned once production has begun.
- Customer-submitted spelling errors are not production defects.
- Customer-submitted low-resolution artwork is not automatically eligible for a refund.
- Incorrect customer sizing or placement selections are not automatically eligible for a refund.
- Verified production errors, missing items, incorrect items, or damaged transfers may qualify for a replacement or reprint.
If there's a problem with your order, please report it promptly and include clear photographs so we can review it quickly. In most cases you will not need to return the unusable transfer to us.
Refund or reprint decisions are made in compliance with applicable law and Shopify's policies. Contact us with your order number and we'll work with you to make it right.