Refund policy
RETURN AND REPRINT POLICY
Last updated: [INSERT DATE]
At Phresh Print Co., we want every order to arrive correctly produced and ready to enjoy. Because many of our products are printed or produced specifically for each customer, return eligibility depends on the type of product ordered and the reason for the request.
Please review this policy before placing an order.
1. REPORTING AN ORDER PROBLEM
Contact us within 7 calendar days of confirmed delivery if your order arrives:
• Damaged
• Defective
• Misprinted
• Incorrect
• Missing an item
• Significantly different from the approved order details
Please include:
• Your full name
• Order number
• A description of the problem
• Clear photographs of the entire item
• Close-up photographs showing the defect or damage
• A photograph of the shipping package and label when shipping damage is involved
Contact email:
[INSERT CUSTOMER SERVICE EMAIL]
Submitting a request does not automatically guarantee a refund, return, or reprint. We will review the order details and supporting photographs before determining the appropriate resolution.
2. FINISHED PRINT-ON-DEMAND APPAREL
Finished shirts, hoodies, sweatshirts, bags, and other apparel products are produced specifically after an order is placed.
Because these products are made to order, we generally do not accept returns or exchanges for:
• Ordering the wrong size
• Choosing the wrong color
• Changing your mind
• Buyer’s remorse
• Personal preference regarding fit
• Minor color differences between a screen and the finished product
• Incorrect shipping information entered by the customer
• Normal variation between garment brands, styles, or production batches
Customers are responsible for reviewing the product description, color options, and size chart before ordering.
A replacement, reprint, or refund may be approved when a finished product is:
• Misprinted
• Damaged during production or shipment
• Defective
• The wrong product, size, color, or design due to our error or the fulfillment provider’s error
• Missing from the shipment
We may require photographs before approving a replacement or refund.
Do not return an item without receiving return instructions from us first.
3. READY-TO-PRESS DTF TRANSFERS
Ready-to-press DTF transfers, custom transfers, transfer bundles, and gang sheets are generally not returnable after production begins because they are printed specifically for the order.
We do not provide refunds, returns, or free reprints for:
• Customer spelling errors
• Incorrect customer-provided artwork
• Low-resolution or pixelated artwork supplied by the customer
• Unwanted backgrounds included in the submitted file
• Incorrect dimensions selected by the customer
• Designs placed outside the gang-sheet boundary
• Incorrect quantities created inside the gang-sheet builder
• Failure to leave adequate spacing between designs
• Color differences caused by screens or monitors
• Improper storage after delivery
• Incorrect heat-press settings
• Uneven pressure
• Use of a household iron
• Damage caused during customer application
• Applying the transfer to an incompatible or heat-sensitive material
• Washing or wearing the garment before the transfer has properly cured
A replacement or reprint may be approved when the transfer has a verified production defect, including:
• Missing print areas
• Incorrect artwork printed due to our production error
• Incorrect quantity
• Incorrect sheet size
• Transfer damage that occurred before delivery
• A package arriving with missing items
• A transfer that cannot be applied because of a verified manufacturing defect
Customers may be asked to provide photographs of the unused transfer, packaging, garment, heat press, and pressing result.
4. CUSTOM ARTWORK AND GANG SHEETS
Custom artwork and gang sheets are printed as submitted unless an artwork-review or design service was purchased.
Customers are responsible for reviewing:
• Spelling
• Dimensions
• Orientation
• Quantity
• Transparency
• Resolution
• Artwork placement
• Design ownership
• Sheet layout
Approval of an uploaded file does not mean that we guarantee the artistic quality, resolution, spelling, or commercial suitability of customer-provided artwork.
We reserve the right to reject artwork that appears to contain unauthorized copyrighted material, trademarks, celebrity images, professional sports logos, designer branding, or other protected content.
5. CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to cancel or change an order.
An order may be canceled or changed only before production begins.
Once an order has entered production:
• It cannot normally be canceled
• Artwork may not be changed
• Sizes and quantities may not be changed
• The order may no longer qualify for a refund
Orders submitted for immediate or expedited production may enter production shortly after checkout.
6. REPRINTS
When we approve a reprint, we will normally reproduce the affected item using the original order specifications.
A reprint does not include free changes to:
• Artwork
• Size
• Color
• Garment style
• Garment size
• Quantity
• Shipping address
Requested changes may require a new order or an additional payment.
Approved reprints will be sent using standard shipping unless otherwise agreed.
7. REFUNDS
When a refund is approved, it will generally be issued to the original payment method.
Original shipping charges are not normally refundable unless:
• The entire order was incorrect
• The entire order was damaged
• The order was never shipped
• A refund of shipping is otherwise required by law
Banks and payment providers may take additional time to post an approved refund.
8. RETURN SHIPPING
Do not mail products back without written authorization.
When a return is required:
• We will provide return instructions
• The item must be returned in the condition requested
• The customer may be responsible for return shipping when the return is not caused by our error
• We may provide a return label for verified defects, damage, or incorrect items
Unauthorized returns may be refused or may not qualify for reimbursement.
9. LOST, STOLEN, OR MISDELIVERED PACKAGES
Contact us if tracking shows that a package is lost in transit or if there has been no meaningful tracking movement.
When tracking shows “delivered” but the package cannot be found, customers should:
• Check the delivery location
• Check with household members
• Check with neighbors
• Contact the carrier
• Confirm that the shipping address was entered correctly
We will assist with available carrier claims, but we cannot guarantee replacement of packages that are confirmed as correctly delivered to the address supplied at checkout.
Orders shipped to an incorrect address provided by the customer may require a new order and additional shipping charges.
10. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because of:
• An incorrect address
• An incomplete address
• Refusal of delivery
• Failure to collect the package
• Carrier inability to deliver
The customer may be responsible for additional shipping charges before the order is resent.
Custom products and made-to-order apparel may not qualify for a refund when returned as undeliverable.
11. SALE AND CLEARANCE ITEMS
Sale prices do not remove a customer’s right to report a verified defect, damage, incorrect item, or production error.
Final-sale or clearance products may not be returnable for preference, sizing, or change-of-mind reasons when that limitation is clearly disclosed before purchase.
12. RESOLUTION OPTIONS
Depending on the circumstances, an approved claim may be resolved through:
• Reprint
• Replacement
• Exchange
• Store credit
• Partial refund
• Full refund
We determine the appropriate resolution based on the product type, order details, evidence provided, fulfillment status, and applicable law.
13. POLICY ABUSE
We reserve the right to deny claims involving:
• Fraudulent information
• Altered photographs
• Repeated unsupported claims
• Deliberate damage
• Improper pressing or care
• Chargeback abuse
• Attempts to obtain both a refund and a replacement for the same issue
Nothing in this section limits rights that cannot legally be waived.
14. CONSUMER RIGHTS
This policy does not limit any rights available under applicable consumer-protection laws.
California retailers with limited or no-return policies must clearly disclose those policies. This policy is intended to provide customers with notice before purchase.
15. CONTACT US
To request a return, replacement, reprint, or refund review, contact:
Phresh Print Co.
Email: [INSERT CUSTOMER SERVICE EMAIL]
Order-support page: [INSERT CONTACT PAGE URL]
Include your order number and photographs whenever applicable.